PH · 01
Diagnostic
Two weeks on the ground. Workshop bays, parts counters, dealer admin offices, OEM regional teams. We document what's actually happening — not what the org chart claims.
From diagnostic to handover. Honest about what's worth building, honest about what's worth deferring, and accountable for the result against the case for change.
Two weeks on the ground. Workshop bays, parts counters, dealer admin offices, OEM regional teams. We document what's actually happening — not what the org chart claims.
A target operating model with the IS-Auto / VSS modules mapped to it, plus integration points to DMS, CRM, warranty portals and OEM systems. Honest about what's worth building and what's worth deferring.
Configuration, integration, data migration, training. We don't disappear when the consultants leave — go-live is the start of value, not the finish line.
Hypercare, KPI tracking against the case for change, AI accelerator rollout where it earns its keep. We stay only as long as we add value.
You define the outcome. We own the delivery — diagnostic through hypercare. Typical engagements run 6–18 months. Fixed fee or capped T&M. Best for greenfield IS-Auto, VSS rollouts and aftersales transformations.
Our founder embeds part-time in your team as the systems lead — 2 to 4 days per week. You retain the people; we own the technical direction. Great for organisations with strong middle layers but a gap at the top.
Programmes that have stalled, lost a vendor, or missed a go-live. We come in, find the failure mode, and either fix the programme or run an orderly stop.
For SIs and software vendors. We author the RFP response, build the demo, defend the architecture in front of the client. Day-rate or success-fee.
Every decision is run past the question: "what happens in the bay on Monday morning?"
If something is already a standard VSS feature, we'll tell you. We save you the build.
Single accountable senior on every engagement. No matrix games.
Hypercare is part of the contract, not a renegotiation.
Documentation as we go. Your team owns the system after we leave.
If we touch a system, we tidy what we found. No exceptions.
Either way, the first conversation is the diagnostic. 30 minutes. No deck.